Our Policy


 

  • If you wish to return or exchange your item, you must notify us within 5 days of your purchase by email at info@joossica.com.

 

  • Please send us a request email for your return or exchange due to any damage or issue found on your item with your name, order number, and some pictures. We will send you a confirmation email within 24 hours. Your item must be delivered back to us within 7 business days since the confirmation email is sent to you, and we will include our shipping instructions in the confirmation email. 

 

  • Customers must keep an original tag attached to their item, and the item should be in the same brand new condition as it was delivered to you without wearing it casually or washing it.

 

  • Please note that we do not accept returns as you have changed your mind, however you can exchange your item for a different size ONCE.  Please inform us of your wish to exchange by email at info@joossica.com. and obtain a confirmation email within 24 hours from us. Your item must be delivered back to us within 7 business days since the confirmation email is sent to you. We will pay for shipping a new one to you after you paid for shipping the original item back to us.

 

  • Sale items, inner wear, swimwear, accessories(hat,socks,etc.) and INTERNATIONAL and US shipped items are FINAL sale.

 

Please send all returns to:

JOOSSCIA 
2030-10013 RIVER DRIVE 
RICHMOND BC 
V6X 1Z2 
CANADA